Instinct’s new product recommendations are giving some users the ick

The buzzy AI startup Instinct has just revealed a new potential revenue stream: product recommendations. Unfortunately for the company, the rollout is already rubbing some users the wrong way.

Overnight, the AI agent began pushing product suggestions to users as part of a new feature called Instinct Selections, an effort to curate personalized lists for users in areas like dining, travel, and shopping.

Founder Noah Shinn announced the feature’s debut later Tuesday, explaining that the idea is to partner with “local chefs, designers, architects, travel guides,” and others to bring “human taste” to its product.

In other words, instead of only relying on what the AI could suggest based on its training data gathered from the wider web, the company is partnering with people to offer human-curated suggestions, too. (Instinct didn’t share who, exactly, those human partners are.)

“The next time you’re looking for a restaurant, Instinct can pull from a list handpicked by chefs who know the hidden gems in your area,” Shinn wrote on X.

“If you want to find a new trail to explore, Instinct can draw on recommendations from local guides and suggest a few routes that fit your preferences. And if you’re looking to add some color to your home, Instinct will find pieces from independent designers that match your style, space, and budget,” he continued. “Our goal is to deliver world-class recommendations that are differentiated in quality from what you might find on the internet, and from what other chatbots produce,” he said.

But the initial reaction to these seemingly unsolicited product pushes as not been fully positive.

“I didn’t need to buy carry-on luggage, sunglasses, or a brim hat. This feels so disappointing. At least make me a personalized shopping list of things I actually need!!,” Shruti Gandhi, a general partner at the AI-focused investing firm, Array VC, wrote on X .

Instinct became shitty Amazon recommends app overnight. I didn’t need to buy carry on luggage, sunglasses, or a brim hat. This feels so disappointing. At least make me a personalized shopping list of things I actually need!! https://t.co/hmH2iiE8lF pic.twitter.com/TNQIEwK9z2

Another entrepreneur, Andrew Yeung, confirmed on X that he also received product recommendations that he hadn’t asked for , which can feel off-putting.

A third user, Chat Joglekar, the founder of a business-buying marketplace, wrote , “I had my first ‘ewwww’ moment with an AI assistant when Instinct started to suggest products that I should buy based on what I had in email and upcoming trips.”

If the product suggestions are going to arrive at random intervals, as Instinct’s have been , then they need to be highly personalized, excellent picks, otherwise the user will feel like they’ve been spammed.

That’s not likely to endear users to the AI agent at a time when it’s competing agents from bigger companies, like Meta and, now, OpenAI , which don’t do this.

Nice that it is curated and hopefully it’s good but ask me whether I want the recommendations. I just got a random notification for additional equipment based on a future trip which I didn’t ask for and don’t need. Also allow me to curate my own sources as well as the ones you…

The product suggestions launched shortly after Instinct confirmed its most recent financing, a $1 billion Series C round that values the company at $10 billion. The company has not yet said how many people actually use its product, a figure that would help justify that valuation, but in a recent podcast, Shinn noted that the agent regularly handles transactions for its users.

In that same podcast interview, with investor Patrick O’Shaughnessy, Shinn said the platform is approaching a billion dollars in annual transactions made through the agent, and that more than 50% of them are related to travel.

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