Apple is closing its Support Community forum after 28 years

Apple has stopped taking new posts on the Apple Support Community and will close the forum on 20 November. The site has been read-only since 10 November, according to a notice on its homepage.

“You can continue to find trusted guidance and support on the official Apple Support site,” the notice says.

9to5Mac ’s Marcus Mendes first reported the notice on the evening of 10 November. The last post appears to have gone up at 5:49pm Pacific time that day, Joe Rossignol reported for MacRumors .

Apple told MacRumors it made the decision after a careful evaluation of strategy and customer needs.

The forum launched in 1998 as Apple Tech Exchange, according to MacRumors. It became Apple Discussions in 2000, Apple Support Communities in 2011 and Apple Support Community in 2022.

The notice does not say what happens to the old posts. Apple told AppleInsider it will take the forums completely offline, William Gallagher reported on 11 November.

Apple has not read the forums in at least five years, according to AppleInsider’s sources. The sign-in button now leads to an internal portal for Apple’s corporate employees, MacRumors reported.

MacRumors pointed users to Apple Support, its own forums and Reddit. Reddit is moving to login-only viewing , and it now uses AI to summarise product threads .

Customers can still contact Apple Support directly, MacRumors noted. Last month, Apple Support took on Apple’s offer to replace iPhone Duos with failing inner screens.